My wife and I have been a subscriber for more than 10 years and my contract is up for its 5th renewal on June. Since nagluluko na itong Xperia ko, I went to their office in SM Southmall yesterday to inquire if I can hasten or accelerate my retention a month earlier.
The customer service staff that I've talked to told me that they are only giving out two units for their customer retention program, which is an IP4, which needs me to upgrade to their next plan (I am currently on plan 800, and i need daw to upgrade to plan 1200), and a ZTE phone which I have not heard of. Since getting the ZTE phone is out of the question for I do not want to use such unit for the next two years, i asked further questions on the IP4 unit. Again, the customer services staff told me that aside from the fact that I need to upgrade to their new plan, the contract if i get an IP4 is for 30 months.
Logically speaking, getting an IP4 which is getting quite older may not be feasible if I am to extend the contract. Cost of an IP4 is around 11k if I buy it outside. Pagtapos ng 30 months, wala ng value yung unit.
I would just like to ask kung naka encounter na kayo ng ganito. Ang iniisip ko kasi baka iba iba ang retention program sa outlets. If this is the same, then Smart will lose a long-time customer. I do not have the habit of purchasing phones in the middle of the contract. Ang ginagamit ko lang is yung unit na provided for by the plan.
BTW, my other unit is a Globe, which I use for official and business related communications. Ayoko din kasing gumamit ng one unit for personal purposes tapos ang company ang nagbabayad.
The customer service staff that I've talked to told me that they are only giving out two units for their customer retention program, which is an IP4, which needs me to upgrade to their next plan (I am currently on plan 800, and i need daw to upgrade to plan 1200), and a ZTE phone which I have not heard of. Since getting the ZTE phone is out of the question for I do not want to use such unit for the next two years, i asked further questions on the IP4 unit. Again, the customer services staff told me that aside from the fact that I need to upgrade to their new plan, the contract if i get an IP4 is for 30 months.
Logically speaking, getting an IP4 which is getting quite older may not be feasible if I am to extend the contract. Cost of an IP4 is around 11k if I buy it outside. Pagtapos ng 30 months, wala ng value yung unit.
I would just like to ask kung naka encounter na kayo ng ganito. Ang iniisip ko kasi baka iba iba ang retention program sa outlets. If this is the same, then Smart will lose a long-time customer. I do not have the habit of purchasing phones in the middle of the contract. Ang ginagamit ko lang is yung unit na provided for by the plan.
BTW, my other unit is a Globe, which I use for official and business related communications. Ayoko din kasing gumamit ng one unit for personal purposes tapos ang company ang nagbabayad.