I recently had our Toyota Avanza serviced a few weeks ago at Toyota Quezon Ave. (body works and repainting on a few panels). Everything went smoothly as I hoped until I got the vehicle home and we noticed a large dent on a panel that was not included in the job order. I initially thought that I must have been mistaken and that this was an old dent, but a few days later I reviewed the documentation I received from Toyota and noted that the particular dent was not indicated in the Inspection Report when I turned it over to them prior to servicing. I also noticed that they did not prepare an inspection report upon my pullout, which Hyundai Quezon Ave. automatically does when you pick-up your vehicle after servicing.
I am 100% sure that the dent was there before I pulled it out from them because I went straight home, and then we noticed the said dent upon arriving home. However, I am unable to prove it because I did not immediately report/complain about it to them until after a few days.
After several talks with my Service Advisor Laurence Sapla & his Manager John Arciaga (Service Manager), he said the most that they could offer was to repair/repaint the said panel at cost (P2,800.00) as their investigation on the matter showed that the said damage could not have occurred at their premises. He also acknowledged that they really do not prepare an inspection report when a vehicle is pulled-out/released to the customer, but would consider my suggestion to include it in their procedures in the future.
So, ingat lang mga ka-tsikot... request for a thorough inspection report of your vehicle after having it serviced (before pullout) and compare it with the inspection report when you turned it over to them.
I am 100% sure that the dent was there before I pulled it out from them because I went straight home, and then we noticed the said dent upon arriving home. However, I am unable to prove it because I did not immediately report/complain about it to them until after a few days.
After several talks with my Service Advisor Laurence Sapla & his Manager John Arciaga (Service Manager), he said the most that they could offer was to repair/repaint the said panel at cost (P2,800.00) as their investigation on the matter showed that the said damage could not have occurred at their premises. He also acknowledged that they really do not prepare an inspection report when a vehicle is pulled-out/released to the customer, but would consider my suggestion to include it in their procedures in the future.
So, ingat lang mga ka-tsikot... request for a thorough inspection report of your vehicle after having it serviced (before pullout) and compare it with the inspection report when you turned it over to them.